Troubleshooting

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Software Requirements
inMotion requires basic software components. The supported versions of those components are as follows:   Web Browser : inMotion is supported in the latest versions and previous two versions of Chrome, Internet Explorer, Edge, Firefox, and Saf...
Updating Adobe Flash
In order to perform a Review using the inMotion desktop app, you will require the most up to date version of Adobe Flash. To check or update your current version of Flash, visit the Flash Player Help page. Follow steps 1-5 to check, install, ...
Enabling Flash in Google Chrome
Google Chrome's most recent release in February 2017 (version 56) has changed its default settings for websites using Flash players. Previously, Chrome allowed Flash to run as a default, and this update will now block Flash by default.  &n...
Error - Please Enable Cookies to Log In
If you receive the following message when trying to access the log in page, there may be an issue with the URL you are using to access the login page. If you are using a bookmark or clicking a link to visit your log in page, the issue could be ...
Undeliverable Emails
If you or your users are experiencing issues with the deliverability of emails from inMotion, we can work with your IT department to make adjustments to your email authentication protocols.  Start by asking your IT department to add the inMoti...
Whitelisting inMotion Domains
If your company's security or firewall settings have restrictions on sites you can access, it may be necessary to whitelist specific domains.  Provide the domains below to your IT department as necessary: YourSubDomain .inmotionnow.com ...
White Boxes Appearing over Request Fields
If you have a requester that reports white boxes overlapping request fields on a new request form, this is due to a conflict with the browser extension, Grammerly. The user will need to disable the browser extension or use a different browser to sub...
Receiving an I/O Error When Uploading a Proof
An I/O error usually means that a setting on your machine or local network is blocking access to our converters. If you need to upload the proof immediately, start by trying a different browser to see if that resolves the issue.  Ultimately, y...
Having Trouble Reviewing Proofs using Firefox?
Due to recent updates from Mozilla, users performing reviews in Firefox may have issues due to Adobe Flash settings. To resolve this issue, follow the steps below. Step 1: Navigate to Firefox Add-ons.   Step 2: Click the 'More' ...
Why aren't some letters showing in the review environment?
Occasionally, a font used within a PDF contains characters that are lost in the PDF conversion and cannot be displayed in the Review Environment. The result is that some characters in certain fonts may appear as a square character when using the tex...
Why is the message to reviewer is appearing outside the box?
If your browser displays the message to reviewer outside of the message box as shown, this is a browser zoom issue and can be resolved by adjusting your zoom settings. Simply utilize the keyboard shortcut, CTRL + to zoom in, or CTRL - to zoom out, u...
Unable to Start a New Job Request
If you log in to your My Job Launches workspace and the green Start New button is grayed out, it is because you have not been given access to any job launch forms. If you're a inMotion User, this must be done in your User record. If you a...