Resetting User and Contact Passwordsmail_outline

 To reset a password for a user:

  1. Navigate to Account > Account Settings > Users/Groups.
  2. Click the user record in need of a password reset.
  3. Type a new password in the "Reset Password" section, re-type the password, and then click “Save”.
  4. (Optional) Resend the login credentials to the user by clicking the gray "Resend Credentials" near the top of the page.

 

To reset a password for a contact:

  1. Navigate to the 'Contacts' tab.
  2. Click the contact record in need of a password reset.
  3. Type a new password for the contact in the 'Reset Password' and 'Confirm Password' sections. Click 'Save.'
  4. (Optional) Resend the login credentials to the contact by clicking the gray 'Resend Credentials' near the top of the 'Login Credentials' section.