FAQ

help

How do I reset my credentials?

You can reset your password directly from the inMotion login page. Click the 'Forgot Password' link below the login button and you will be asked to enter your username. Once you've entered your username, the system will then send you an automated email with a link to set your new password.

If you've forgotten your username, click the 'Forgot Username' link below the login button and the system will request your email address. You will then be emailed your current username. Follow the steps above if you have also forgotten your password.

If you've forgotten your username and email address, you can contact your administrator to resend your inMotion credentials.

How do I update my password?

As an inMotion user, you can update your password any time by clicking your name in the upper right hand corner of the screen.


From there, go to the 'Password' tab, enter your new and old password accordingly, and click 'Save Changes.'

How do I set Google Chrome as my default browser?

inMotion recommends Google Chrome for the best user experience. In order to make Google Chrome your default browser, follow the instructions for your current operating system here.



 


 

How do I enable cookies in my browser?

inMotion works best if you have cookies enabled for your browser. To learn how to enable cookies, follow the links below for your applicable browser.

Google Chrome
https://support.google.com/accounts/answer/61416

Internet Explorer/Microsoft Edge
http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies

Mozilla Firefox
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Mac OS Safari
https://support.apple.com/kb/PH21411

How do I clear my browser cache?

What is browser cache?

Browser cache speeds up the amount of time it takes to load a website you've visited before. When you visit a web page, your browser creates a temporary cache of the website data which helps your computer load it quicker on future visits. If there are conflicts with the cached version of a website, clearing it can resolve certain issues you may have.

Clearing your cache

Refer to the resources below for instructions on how to clear the cache in your applicable browser.

Google Chrome
https://support.google.com/accounts/answer/32050

Internet Explorer
https://support.microsoft.com/en-us/help/17438/windows-internet-explorer-view-delete-browsing-history#ie=ie-11

Microsoft Edge
https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history

Mozilla Firefox
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Mac OS Safari

  1. From your Safari menu bar navigate to Safari > Preferences > Advanced.
  2. Check the option near the bottom on the Advanced menu to 'Show Develop menu in menu bar.'
  3. From the newly visible 'Develop' category in the menu bar, navigate to Develop > Empty Caches.


Does inMotion automatically log users out?

For security reasons, the inMotion application will automatically log you out after 4 hours of inactivity. If you're in the review environment, the system will automatically log you out after 30 minutes of inactivity.


How Does Resource Allocation Work?

Our Resource Allocation feature is a great way to see all your resources' workloads and the capacity they have to take on new tasks. When looking at your account's capacity bars, you'll see zero on left side, and a larger number on the right side. Depending on the number of projects in your account, that number may vary.


Resource Allocation is calculated in this way:

  1. inMotion determines the number of working days between the task start and due dates. 
  2. From there, the system multiples the number of working days by the number of working hours each day (set by your account Administrator.) 
  3. Then, based on the total level of effort from all tasks assigned to the user over this period, inMotion fills the resource allocation bar chart accordingly.

What email domains are used for system notifications?

These email addresses are used by inMotion to send system notifications:

donotreply@inmotionnow.com This is used when are receiving report subscription emails.
     
jobstatus@inmotionnow.com 
This email address is used to notify you when you have submitted a job launch request, your job launch request status has changed, or when the proof you submitted has completed the review process.

newuser@inmotionnow.com This is used to send out new users registration and password resets for users.

project@inmotionnow.com This email address is used for any project alerts including task notifications.

proofavailable@inmotionnow.com This is used when a reviewer is sent a proof to review or a job launch manager has a new job launch request available for review.

What are the inMotion Character Limits?

inMotion imposes character limits on the following parts of the application:

  1. Project Name - 255 characters
  2. Project Description - 5,000 characters
  3. Task/Milestone Name - 255 characters
  4. Request Name - 255 characters
  5. Comment (Review and Approval) - 1,024 characters
  6. Proof ID - 255 characters
  7. Project custom field - 255 characters
  8. Comment (Project Dashboard) - 1000 characters
  9. Asset file name (Proof Upload) - 255 characters



 

Is there a file size limit when posting proofs for review?

The file size limit for routing proofs through inMotion is 500MB per file and 16 square feet in dimension.
 

What types of files can I upload for review?

You may upload the following file types. 

  • PDF Documents (*.pdf)
  • Images (*.jpg, *.jpeg, *.gif, *.png, *.eps, *epsx, *.tif, *.tiff)
  • Microsoft Office Documents (*.doc, *.docx, *.ppt, *.pptx, *.xls, *.xlsx)
  • Multimedia (*.swf, *.avi, *.mov, *.flv, *.mpg, *.wmv, *.mp4, *.mp3, *.wav, *.wma, *.aac, *.m4a, *.m4v)

While uploading a proof, you can always view this list by hovering over the area, 'Click or drag files to upload' on Step 1 of the 'Add Content' page.

What types of files can I attach in the review environment?

The following file types are currently supported as attachments in the review environment: *.gif, *.jpg, *.png, *.pdf, *.psd, *.ai, *.doc, *.docx, *.tif, *.tiff, *.xls, *.xlsx, *.dwg, *.indd.


How can documents with Track Changes get routed for review?

Track changes is not a feature that is compatible with the inMotion review environment. Although we recommend utilizing the collaborative tools in the review environment instead, you can use proof reference files for this purpose.

The following steps will prevent track changes from being lost:

  1. Upload the document as a proof reference file. You will need to upload a "dummy" file as the actual proof.
  2. The reviewer(s) then download the original file, make the changes in Word with track changes, and upload the file as an attachment to the review environment. 
  3. The designer will receive the attachment(s) back from the reviewer(s) and download the file with track changes to see the edits, make the necessary changes, and upload a new version to the reviewer, again as a proof reference file.


How many reviewers can look at a proof at the same time?

There is no limit. If you do not sequentially list reviewers in Contacts, Review Team, or Workflow, and opt to send a proof to a group of reviewers at the same time, they can all view and review the proof simultaneously.

What is Persistent Search?

During each login session, persistent search means that any search query will remain applied in the workspace unless  it is cleared.  For example, if you perform a search similar to the example below, navigate to another page, then return, the same search filter will still apply to the applicable workspace.  To clear your search, hit the reset button to the right of the search bar.